Payment Logistics-Privacy

Last Updated On 26th March 2020


We recognize the importance of privacy as well as the importance of maintaining the confidentiality of personal information. This Privacy Policy applies to the Logistics Services and Payment Services provided by Third Party Service Providers (hereinafter referred to as “us”/ “we”) and sets out how we may collect, use and disclose information in relation to Sellers and Buyers/ Consignees (collectively referred to as “User(s)”) of the Platform.

User may avail use our services, including without limitation, Logistics Services and Payment Services via the Platform. This Privacy Policy also applies to such use of our services by the Users.

All capitalized terms not defined in this document shall have the meanings ascribed to them in the Terms and Conditions for Logistics and Payment Services (“Terms”), which can be found here. Contracting entity shall be Hiveloop Logistics Private Limited (herein after referred to as ‘we’ or ‘us’ or ‘our’).

  1. User(s) privacy is important to us and we have taken steps to ensure that we do not collect more information from User than is necessary for us to provide User(s) with our services.
  2. Information including, but not limited to, User name, address, phone number, fax number, email address, gender, date and/or year of birth and user preferences and such other personal information that the User may provide to the  Platform or provided by you at the time of availing the Services.
  3. Information that the User may provide to us directly (including via email).
  4. In connection with any communication or transaction and payment services or any other services that we may provide on the Platform, information, including but not limited to, bank account numbers, billing and delivery information, credit/debit card numbers and expiration dates and tracking information from cheques or money orders ("Account Information") may be collected to, among other things, facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Platform.

If you provide any Personal Data to us or the Platform, you are deemed to have authorized us to collect, retain and use that Personal Data for the following purposes:

  1. Verification of User’s identity;
  2. processing User’s registration as a user, providing User with a log-in ID for the Platform and maintaining and managing User’s registration;
  3. providing User with customer service and responding to User(s) queries, feedback, claims or disputes;
  4. to facilitate communication between Users on the Platform and / or processing Users transactions on the Platform;
  5. performing research or statistical analysis in order to improve the content and layout of the Platform, to improve our services and for marketing and promotional purposes;
  6. subject to applicable law, we (including our affiliated companies and their designated Service Providers) may use User’s name, phone number, residential address, email address, fax number and other data ("Marketing Data") to provide notices, surveys, product alerts, communications and other marketing materials to User(s) relating to services offered by us or any of our affiliated companies;
  7. To share your personal data/information with our service providers/vendors, where necessary for the performance of the agreement with you or where we have a legitimate interest in using third parties to provide certain services to you on our behalf; and
  8. making such disclosures as may be required for any of the above purposes or as required by law, regulations and guidelines or in respect of any investigations, claims or potential claims brought on or against us or against third parties.
  1. User further agree that we may disclose and transfer User’s Personal Data to service providers engaged by us and/or any of our affiliated companies to assist us with providing Users with services (including but not limited to data entry, database management, promotions, products and services alerts, delivery services, payment extension services, authentication and verification services and logistics services) ("Service Providers"). These Service Providers are under a duty of confidentiality to us and are only permitted to use Users Personal Data in connection with the purposes specified in clause 2 herein above.
  2. User(s) agree that we may disclose and transfer User(s) Personal Data to our affiliated companies and/or their designated Service Providers. 
  3. When necessary we may also disclose and transfer User’s Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations.
  4. Any Personal Data supplied by User will be retained by us and will be accessible by our employees, any Service Providers engaged by us and third parties referred to in clause 3 herein, for or in relation to any of the purposes stated in Clause 2 hereinabove.
  5. All voluntary information may be made publicly available on the Platform and therefore accessible by any internet user. Any voluntary information that User discloses to us becomes public information and User relinquish any proprietary rights (including but not limited to the rights of confidentiality and copyright) in such information. User should exercise caution when deciding to include personal or proprietary information in the voluntary information that User(s) submit to us.
  6. We may share User’s Account Information with banks or vendors to enable User’s transactions on the Platform to be completed. In addition, we or our affiliates or Service Providers may use User Account Information to determine User’s credit-worthiness and, in the process of such determination, we may need to make such Account Information available to banks or credit agencies or financial services companies. While we shall endeavor to have in place internal procedures to keep User’s Account Information and other Personal Data secure from intruders, there is no guarantee that such measures / procedures can eliminate all of the risks of theft, loss or misuse.
  7. We may establish relationships with other parties and websites to offer User the benefit of products and services which we do not offer. We may offer you access to these other parties and their websites. This Privacy Policy does not apply to these third-party sites. The privacy policies of those other parties may differ from ours, and we have no control over the information that User may submit to those third parties. User should read the relevant privacy policy for those third- party sites before responding to any offers, products or services advertised by those parties.


Under the applicable laws, User have the right of access to personal information held by us and to request updating / correcting the information.


Our services are not targeted to minors (those under the age of 18). However, we have no way of distinguishing the age of individuals who accesses the Platform or uses our services. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact our Legal Department at the address set out in clause 9 below to remove the information.


We employ commercially reasonable security methods to prevent unauthorized access to your Personal Data or any other information provided by you, to maintain data accuracy and to ensure the correct use of the information we hold. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold, we cannot guarantee the security of any information User transmit to us and Users do so at their own risk.


Any changes to this Privacy Policy will be communicated by us posting an amended and restated Privacy Policy on this Platform. Once posted the new Privacy Policy will be effective immediately. User agrees that any information we hold about User (as described in this Privacy Policy and whether or not collected prior to or after the new Privacy Policy became effective) will be governed by the latest version of the Privacy Policy. 


If the Third-Party Service Provider is Hiveloop Logistics Private Limited:

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Kamal Syal,
No. 1090/O, Municipal No. 1580/1090/O, 17
th Main
Sector 3, HSR Layout, Bangalore – 560102
Time: Mon - Sat (10:00 AM - 07:00 PM)